A Customer view is a view that gives customers access to the products they are using.
The initial configuration of your DPS already contains a Customer View you can use as a starting point.
For more details, you can refer to the Default Customer View article.
Configuring a General Customer View
In case the default customer view is not enough you can create a new one by following these steps:
Enter the Interfaces / Views page.
Select the General tab.
Click the Add View button.
Select the Customer type.
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The view is created, and now you can configure it.
Select the Customer User Types that will access the view.
Add the pages that your customer users (e.g. Operation Managers, Operator) will use during their activities.
You can copy them from the default customer view and add new ones.
Configuring the Thing Definition Customer View
Other than configuring the General Customer Views, you have also to create the customer view for your thing definitions.
We suggest you to define the common view structure in the top level thing definition, and into each specific thing definition just override the templates.
Enter the Interfaces / Views page.
Select the Thing Definition tab.
Select the top level thing definition (e.g. Base).
Click the Add View button.
Select the Customer type.
The view is created, and now you can configure it.
Select the Customer User Types that will access the view.
Add the tabs (sub-pages) that your customer users (e.g. Operation Managers) will use during their activities.
For instance: Overview, Status.
Overview
This is the main tab when entering the thing definition details page, and which provides a glance of all the main machine information and relevant data.
The Thing Details widget can be used to display the machine main information, such as:
Nickname: the name assigned by the end-user to the thing.
Serial Number: the serial number uniquely identifying the machine, it can be helpful when dealing with the support and technicians.
Product Model: the name of the product model.
Connection Status: the current connection status (OFFLINE, ONLINE).
Operating Status: the current operating status (STANDBY, WORKING).
By placing the Value widget multiple times you can display the current value of the metrics that are more relevant to customer users (e.g. Operation Managers).
This widget is automatically highlighted according to metric thresholds, so that when the user enters the page, he can see immediately whether there is something to take care of.
In addition to be more effective, we suggest you also to include the list of active alerts and actions related to the machine and visibile by the user.
Status
This tab allows the customer user to inspect the status of the machine over time.
By using the Status Diagram widget, the customer user can see all states in which the machine has been in time, and for each of them the spent time and percentage.