Subscription and Bundles

STARTER PLATFORM

Designed for when you are at the beginning of your DPS system configuration, until you are ready to activate it in production.

It includes the Develop environment, with unlimited functionalities.

BASE PLATFORM

Designed for when you are ready to activate your DPS system in production.

It includes the Develop, Staging and Production environments.

The Develop environment has unlimited functionalities, while the Staging and Production environments have limited functionalities, allowing you to:

• Offer your customers a Remote Monitoring and Control solution.

• Let your service technicians perform Remote Diagnostics and Support.

Offer your customers a range of value-added digital services.

Product Fleet Management

Help your customers monitor, configure and control their entire fleet of products.

Aided Maintenance and Troubleshooting

Support your customers do the maintenance activities needed by their product and solve by themselves issues that may occur.

Digital Performance Advisory and Reporting

Help your customers maximize the performances of their product.

Digital Subscriptions Management

Compose, sell and manage subscriptions to your Digital Services.

Improve the efficiency and effectiveness of your service team and partners and confidently evolve towards advanced services.

Installed base Monitoring and Control

Monitor and control the condition of your entire installed base and be alerted when something relevant happens.

Smart Maintenance

Evolve from a calendar-based schedule to smarter, usage-based, condition-based or predictive maintenance plans.

Connected Outcome-based Contracts

Measure the outcome and implement smart action strategies to avoid deviations. Generate all the reporting needed.

Connected Equipment-as-a-Service

Measure the "as-a-service" metrics, analyze behaviors, implement smart maintenance, and generate financial reporting.

Streamline and make the supply of your spare parts and consumables recurring.

Contextual E-commerce

Allow your customers or partners to purchase a spare part or consumable through a simple, guided experience.

Machine Customers

Automatically detect the need to purchase a spare part or consumable and manage the ordering process.

Appearance

Custom visual identity

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Custom notification messages

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Multilanguage

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Custom appearance for partners

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Access & Security

Two-factor authentication

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Single sign-on

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User self-onboarding for customer and partners

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User agreements acceptance

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GDPR compliance

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Customer Users

Account Management

Account management

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Users management

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Thing activation and detail editing

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Remote Monitoring

Thing status and last metric values visualization

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Historical data visualization

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Connection monitoring and analysis

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CSV Data exporting

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Remote Control

Remote control on single thing

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Firmware update on single thing

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Home assistants remote control

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Alerting

Failure, Anomaly and Operation event listing on single thing

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Alerts notification

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Product Fleet Management

Thing tagging

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Fleet geolocation on map

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Bulk update

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Edit and apply recipes

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Edit and schedule tasks on things

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Thing automations configuration

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Periodic reporting

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Event and alert listing on multiple things

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Aggregated thing data visualization

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Detection of abnormal situations through dispersion analysis and benchmarking

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Aided Maintenance and Troubleshooting

Recommended maintenance actions

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Maintenance events logging

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Thing proper functioning monitoring

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Suggested remedies for troubleshooting

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Statistics on failures and anomalies

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Pareto analysis of failures and anomalies

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Wear Monitoring and recommended replacement actions

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Digital Performance Advisory and Reporting

Uptime, Idle Time and Working Time monitoring and analysis

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Work sessions monitoring and analysis

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Benchmarking on thing performances

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Consumable consumption monitoring

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Pareto analysis on operation events and work sessions

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Digital Subscriptions Management

Digital subscription management

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Payments monitoring

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Contextual E-commerce

Spare parts catalog and model scheme navigation

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Spare parts ordering

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Condition-based recommended spare parts to be ordered

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Back Office Users

Customer Base Management

Create, update and delete customers

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User management

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User activity auditing

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Customers data export

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Customers data import

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Service levels assignment

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Installed base geolocation on map

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Thing tagging

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Digital subscription management

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Incoming payments management

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Spare parts orders management

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Partners Management

Create, update and delete partners

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User management

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Partners data export

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Service Users

Remote Monitoring and Diagnostic

Events listing on single thing

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Connection Index

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Alert notifications

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Remote Control

Remote control on single thing

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Firmware update on single thing

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Installed Base Monitoring and Control

Thing tagging

✔️

Installed base geolocation on map

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Events listing on multiple things

✔️

Bulk update

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Installed base aggregated data analysis

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Identification of outlier things through scatter and benchmark analysis

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Smart Maintenance

Actions and Troubleshooting

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Maintenance events logging

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Periodic reporting for Partners

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Thing proper functioning monitoring

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Spare parts wear monitoring

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Statistics on failure and anomalies

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Pareto analysis on failure and anomalies

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Appearance

Custom CSS

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Custom Images and icons

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Edit labels and messages multi-language

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Custom Appearance for additional domains (e.g. Partners)

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Catalog

Thing Definitions

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Product Models

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Online Product Documentation

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Consumable Definitions

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Spare Part Definitions

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Properties

Predefined properties

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Custom properties

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RAW Data

RAW Metrics

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BLOB Metrics

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Volatile Metrics

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Computed Data

Derived Metrics

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Counter Metrics

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Remote Control

Configuration Parameter Definitions

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Command Definitions

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Firmware Definitions

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Home Assistant

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Predefined Recipe Definitions

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Thing Task Definitions

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Events

Failure, Anomaly and Operation event Definitions

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Work Session Definitions

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Maintenance Event Definitions

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Insights

Connection Index

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Custom Algorithms

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Uptime, Idle Time and Working Time

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Proper Functioning Index

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Consumption Metric Definitions

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Wear Metric Definitions

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Involvement

Alert Definitions for Customer users

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Alert Definitions for Service users

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Action Definitions for Customer users

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Action Definitions for Service users

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Troubleshooting Definitions

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Automations

Thing Definition Automations

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Customer Automations

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Service

User Agreements

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Service Levels

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Interfaces

Back-Office View

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Service View (Single)

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Customer View (Single)

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Additional Customer views

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Additional Service views

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Customer Reports

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Partner Reports

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Components

Partners widgets

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Customers widgets

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Locations widgets

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Things widgets

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Thing management widgets

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Charts widgets

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Controls widgets

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Work Sessions widgets

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Debug widgets

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Events widgets

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Alerts widgets

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Actions widgets

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Map widget

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Analytic widgets

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Recipe list widget

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Consumption widget

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Wear Status widget

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Maintenance widgets

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Integrations

API access to OEM

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IoT Connectors

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API access to Customers

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API access to Partners

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Access

Custom Domain + certificates

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Back-Office user types

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Customer user types

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Service user types

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Custom Domain + certificates for Partners

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Assistants

Google Home

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Alexa

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Connectivity

Vodafone GDSP

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IoT Connectors

Alleantia

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ASEM

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AWS IoT Core

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Microsoft Azure Service Bus

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Everyware Cloud

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HTTP Connector

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Lemonbeat

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Data Integration

InfluxDB

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Open Weather Map

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Snowflake

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Notifications

Android Push

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Infobip

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iOS Push

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SMS Service (pay per SMS)

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Payments

Stripe

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Security

Azure Active Directory

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OpenId Connect

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PingOne

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Salesforce SSO

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Business Apps

MS Dynamics 365

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Partner Metadata Provider

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ServiceMax

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Thing Metadata Provider

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