From the Account page, under the Subscription section, customers can view and manage the digital services (plans and add-ons) associated with their products.
For more details on the elements involved in Subscription management, refer to the Subscription Main Concepts article.
In this page, the DPS user can:
Review the current subscription details.
Monitor active Plans and Add-ons across connected products.
Manage the Plans (upgrade/downgrade).
Manage the Add-ons (turn on/off).
Update the preferred payment method.
To access this page, the Customer user must navigate the Account page and select the Subscriptions tab.
Note that users to access this page must have the following permissions: ACCOUNT_ADMINISTRATOR, READ_SUBSCRIPTION, WRITE_SUBSCRIPTION. For more details, you can refer to the User Permissions page.
The page is subdivided into several sections:
Overview: The details of the subscription, including duration, renewal date, amount, and payment method.
Plans: The count of products/machines subdivided by Plan.
Add-ons: The count of products/machines subdivided by Add-on.
Overview
The top section of the page provides a summary of the current subscription:
Subscription duration: The length of the subscription period.
Only yearly-based renewal is supported.Upcoming renewal: The date on which the subscription will automatically renew.
Renewal fee: The total amount that will be charged at the next renewal date.
This is the total to pay, and already includes any discount (if defined).Payment method: The selected payment method, which can be a credit card or another payment method configured in the OEM's Stripe account.
If Stripe has not been configured, payments must be managed offline (e.g., via bank transfer).
For a credit card, only the last 4 digits are displayed along with the expiry date. This ensures PCI compliance.
The renewal payment is charged automatically on the renewal date unless the subscription is downgraded (e.g., Premium → Base plan) in advance.
By clicking the Manage button, the DPS user can change subscribed Plans and Add-ons. For more details, refer to the Subscription Management paragraph.
Default payment method
You can change your default payment method by clicking on the Edit payment method icon.
A dialog will ask you to choose between an Online payment or a Deferred payment (if enabled).
If you select the Online payment and press Confirm, the content of the dialog box will change, and you will be able to select one of the payment methods configured in Stripe (e.g., credit card).
The selected payment method will be used by default to charge the subscription fee.
Plans
The Plans section displays the available plan and the number of products/machines enrolled in each.
With reference to the image, there is a default plan (Base), which is free-of-charge, and two paid plans (Health and Performance).
By clicking the Details link, you can view pricing and which features are included in each plan.
Add-ons
The Add-ons section displays the available add-ons and the number of products/machines enrolled in each. 
With reference to the image, you can see there is one paid add-on (Quality Control).
By clicking the Details link, you can view pricing and which features are included.
Manage the Subscription
By clicking the Manage button, the DPS user can change subscribed Plans and Add-ons.
The page is organized into the following sections.
Machines
The list of products/machines under the customer account, with the Name, Serial Number, Current Plan/Add-ons, and paid Total.
By expanding a row, the subscribed plan and add-ons associated with the product/machine can be changed.
Any change to the Plan or Add-ons updates the Overview panel, and the Checkout panel appears in case something must be paid to apply your changes.
Overview
Here you can access the main information of the subscription:
Status: The subscription status, which can be Active or Suspended by the back office.
Upcoming renewal: The date when the next payment is charged.
Renewal fee: The amount due at the next renewal.
Active machines: The number of active machines.
Updated fee: The new subscription fee with variation, in case something has changed.
By clicking the Change log button, the DPS user can view all updates made to their subscription.
Checkout
This section appears each time there is a change in the subscription (Plan or Add-on) that must be paid for.
The reported amount to be paid is the prorated total, computed based on the time remaining to the next subscription renewal.
In this way, the subscription renews only once per year, but you can change it at any time during the year.
By completing the checkout procedure, the new subscription is consolidated, and the features included in the selected plans or add-ons become available.
Payments
Here you can view the status of your payments, which can be:
OK: All payments have been made successfully.
Pending: One or more payments are missing (e.g., expired credit card, or deferred payment).
By clicking the Payment log button, the DPS user can view all payments.
Clicking a payment opens its details in a separate dialog.
Automatic payment
When it is time to renew the subscription (once a year), the DPS will use the configured default payment method to charge the user the amount of the recurring fee.
In case an online method has been selected (e.g., Stripe), the payment is done automatically. In case of problems, a PENDINGpayment is registered with an error. For more details fer to the Payment error management section.
Otherwise, if the Deferred method has been selected, a PENDING payment is registered, and it will be up to the Organization to verify it and mark it as PAID.
Payment error management
A payment may fail for various reasons:
Insufficient funds on the card.
Card issues (Expired, canceled, or invalid card).
Technical issues due to network/API connectivity problems.
Card type restrictions (online payment disabled).
Card issues are directly visible on the Subscription page, in the Payment Method box.
By clicking the Edit link, the DPS user can update the payment method.
Some problems may occur only when the payment takes place (e.g., Insufficient funds, Card not enabled).
If a problem occurs during checkout, the transaction cannot be completed, and the subscription will not be updated.
On the contrary, if the payment is made automatically (e.g., annual subscription renewal) and the transaction fails, the payment will be recorded as PENDING.
By opening the payment details, the user can view the problem that occurred.
Pending payments are automatically retried after one day, then after two days, and so on, increasing the delay each time.
Users have 15 days to resolve the issue by updating their payment method; after this time, their subscription will be downgraded to the free Base plan.
At the next retry, if the issue has been fixed, the payment is completed and marked as PAID.
In the alternative, the user can immediately complete the payment by pressing the Pay now button.