In this article, you will find a preview of the main features and improvements we are currently working on, and what is coming next.
We have some great features in the pipeline. Take a look!
ONGOING
Work Order Management
We are introducing a set of new features designed to support field technicians in organizing and performing activities on the customer site.
Service teams will reduce execution errors, improve accountability, and accelerate billing cycles, while enhancing customer satisfaction.
Here's what's new:
Work Orders: Technicians will have a dedicated space to manage and track all actions to be performed at a customer's facility, grouped in a single Work Order.
Notes and Attachments: Each action can be enriched with notes and attachments, such as photos of damaged or broken parts, to document better the work performed.
Flexible action completion: Technicians can mark individual actions or multiple actions at once as done (fully or partially) or discarded, providing a reason when needed.
Action history: All completed actions are automatically saved in a dedicated historical base, making it easy to review past activities.
Essential Ticket Management
To help DPS end-users manage support requests, we will introduce essential functionalities to manage tickets in a consistent process.
A ticketing system integrated into the DPS enhances response times by providing instant access to product data and events, and reduces the risk of lost or duplicated work.
Here are the main features:
Ticket creation: DPS users can create new tickets to request support for their issues.
Visualization and ticket searching: Listing and searching for open and closed tickets.
Ticket management: Partners and Organizations can manage tickets.
This includes status update (e.g., OPEN, CLOSED), user assignments, and progress monitoring.Notes and attachments: Notes and attachments can be used to exchange information between parties.
UPCOMING
Data Act - Data Sharing and Monetization
We will enhance the data sharing management with Data Recipients.
Here is what we are adding to the DPS:
Self-service data sharing with third parties: A structured authorization process will allow end customers to grant third parties access to their data and to manage or revoke those authorizations at any time.
Data documentation: All shareable data will be documented in a dedicated page.
Data access subscription: The new subscription management features will allow you to collect compensation from third parties for data access.
Report Improvements
To provide DPS users with more effective PDF reports, we will work on a new set of features, including:
Dedicated templates: A new type of templates dedicated to report generation.
Widget report rendering: Certain widgets will implement a dedicated rendering when placed in a report template.
Selective report generation option: New options in the DPS user profile will configure which reports must be generated.
Enhanced layout management: Configure any aspect of your report, including covers, headers, and footers.
Unconnected Products Management
Not all products in an install base are or will be digitally connected, and this may depend on various factors, such as the lack of a gateway, poor/impossible connectivity, or the customer's reluctance to connect the product at all. Unconnected Product Management is designed to enable end-customers and service teams to register products, store key technical information, track ownership, and manually manage service history.
Here are the main features:
Connection type management: Manage connection availability as a key feature when registering products in the DPS.
Views for unconnected products: Define specific views to be used for unconnected products.
Your DPS will be the single reference point for all products and service activities, ensuring traceability even when IoT data is not available.
Service Contracts Management
Service Contracts Management provides a structured way to define, manage, and track service agreements associated with products and customers.
Here are the main features:
Service contracts definition: Define service contract terms such as coverage scope, SLA (Service Level Agreement), validity periods, and included activities.
Service contracts entitlement: Assign service contracts to customers, locations, and products.
Contract-driven actions: The technicians’ engagement is driven by contractual obligations (notifications 24/7, support ticket management).
This improves cost control, supports compliance with agreed service levels, and gives full visibility into what is covered, what is billable, and what falls outside the contract directly in the DPS.
Also, the DPS will involve technicians according to the entitled service contract; let them focus on what is really important.
Warranty Management and Extension
The Warranty Management feature allows you to track product warranties and manage warranty extensions.
By configuring the warranty extension according to your offer, your customers can upgrade their standard coverage for additional years of protection.
Here are the main features:
Warranty status monitoring: Monitor warranty validity clearly and transparently.
Warranty extensions: Configure warranty extensions and applicable restrictions (e.g., activation periods) to give your customers greater peace of mind and avoid unexpected long-term costs.
Notification Center
To keep DPS users informed about relevant situations and important information, and to ensure nothing is lost, we will improve how users are notified by introducing the Notification Center.
A new area in the DPS where users will be able to:
Notification view: Have a view of all notifications received regarding noteworthy events.
Notifications acknowledgement: Mark notifications as read, and manage their status (read, unread, archived).
New preferences: Manage notification preferences more easily.