Default Service View

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The initial configuration of your DPS already contains a Service View you can use as a starting point.

The default service view is composed by the following pages:

Overview

This is the home page of a service user that access the DPS, it is designed to provide a glance of the overall status of the install-base.

 

It includes the Active Alert List widget displaying the presence of active alerts visible by the technician, including these details:

  • machine ID

  • customer and location

  • alert title and short description

  • duration (the time the alert is active)

  • takeover status related to the event

By clicking on a row, the user can access the alert details page, which provides all the information about the event that generated the alert.

The overview page also contains the Map widget which provide a map with the geolocated markers of the machines managed by the service.
Markers can be highlighted according to the presence of failures and anomalies.

Customers

This page allows technicians to efficiently manage and search customers they are responsible for.

It includes a Customer List of customers visible by the service, including these details:

Machines

This page allows technicians to efficiently track, monitor, and search the machines they are responsible for.

It includes a Thing List of machines visible by the technician, including these details:

  • machine ID

  • customer and location

  • connection status (offline/online)

  • operating status (standby, working, error)

  • presence of active failures

  • the presence of a service contract

TODO

This page helps technicians efficiently manage their workload by listing pending actions (scheduled maintenance, urgent repairs).

It includes the Active Alert List widget displaying all the active alerts the technician must manage, including these details:

  • alert activation date

  • severity

  • alert name

  • machine ID

  • customer and location

  • alert duration

By clicking on a row, the technician can access the action details page which provides all the information about the tasks to perform.

DATA

In this page technicians can download data of the machine they are responsible for.

Through the Data Export widget, they can select a period, a customer and a set of machine and metrics to export through a CSV file.