Broadly speaking, a Digital Service is any service that is delivered electronically over the Internet and that customers can access in a self-service mode through a web or mobile interface.
Some of the most common means through which a digital service can be delivered are: a Website, a Mobile App, Cloud computing, such as software as a service (SaaS) or platform as a service (PaaS), an application programming interface (API).
In the context of connected products and services, a digital service is delivered through a digital solution, based on data from connected products, that helps end customers use their products better and thus achieve concrete benefits, such as saving time, consumption and operating costs or increasing efficiency and productivity.
A Digital Service can be a part of a Connected Service offering.