Relationships between the various types of digital and digitally-enabled services

eg. a Web Application that suggests your customers when to perform maintenance based on real-time conditions of your product

eg. a Mobile App that lets your customers remotely control your product

3️⃣ a Non Connected, Data-driven Digital Service

eg. a Web Application that lets your customers open a ticket and track its status

4️⃣ a Non Data-driven Digital Service

eg. a Web Application publishing technical documentation

5️⃣ a Connected, Smart, Digitally-enabled Service

eg. an outcome-based contract where you ensure availability of your product while using a AI-powered engine to determine when to perform maintenance

6️⃣ a Connected, Non Smart, Digitally-enabled Service

eg. an enhanced maintenance contract where your product is permanently remotely monitored

7️⃣ a Non Connected, Data-driven, Digitally-enabled Service

eg. a maintenance contract where your activities are optimized through the analysis of previous repairs

8️⃣ a Non Data-driven Digitally-enabled Service

eg. a maintenance activity remotely performed through a temporary VPN