Default Customer View

The Customer View is the view used by customers’ users to access the digital services related to the machines they use.
The initial configuration of your DPS already contains a Customer View you can use as a starting point.

The default customer view is composed by the following pages:

Overview

This is the home page of a customer user that access the DPS, it is designed to provide a glance of the overall status of their machines.

The overview page includes:

• the Active Alert List widget displaying the presence of active alerts visible by the customer, including these details:

  • machine ID

  • location

  • alert title and short description

  • duration (the time the alert is active).

  By clicking on a row, the user can access the alert details page, which provides all the information about the event that generated the alert.

• the Thing List widget of machines belonging to the customer, including these details:

  • machine ID

  • location

  • connection status (offline/online)

  • operating status (standby, working, error)

  • presence of active failures

  • other relevant machine insights.

  By clicking on a row, the user can access the customer product/machine details page.

Actions

This page helps customers to take under control pending actions (periodic calibration, cleaning procedures, consumable check and replace).

It includes the Action List widget displaying all the pending actions the customer should perform, including these details:

• machine ID

• location

• action name

• due date

• priority

By clicking on the action, the user can access the action details page, providing all the information about the tasks to perform.
In the sidebar menu, aside the page it is possible to display a badge with the count of pending actions.