This guide describes how you can enable Ticket Management in your DPS.
This feature is available for the following modules:
CONNECTED FIELD SERVICES
Configuration steps:
Go to the User Types page and assign the ticket-related permissions.
READ_TICKET: Allow the user to read the ticketsWRITE_TICKET: Allow the user to report and modify a ticket.
Go to the Service View and add the predefined page
Tickets.Go to the Customer View and add the predefined page
Tickets.Go to the Involvement / Tickets page if you need to modify the ticket types and related properties.