Machine Customers

Here below you can find a step-by-step guide about how to configure the Machine Customers experience into the DPS System.

By following this guide, the DPS will be able to monitor the wear and tear of the components of the connected machines, and suggest the replacement of spare parts that have reached the end of their service life.

Prerequisites

• Enable the Store Experience which allows managing Spare Parts and let them be ordered in the DPS Store page.

• Upload your catalog of Spare Parts.

• Define Product Models to be assigned to the DPS registered things.

• Define Spare Part References composing a Product Model.

Configuration

1. Within the thing definition create a Wear Metric, this will be used to monitor the status of a machine part (e.g. Blade Group) subject to wear and tear.

2. By creating a wear metric, the Console will automatically create additional elements:

   1. Operation Event: the event activated when the wear status reaches the 100% of designed usage of the part (e.g. 100 working hours).

   2. Anomaly Event: the event activated when the wear status reaches the maximum tolerated usage of the part (e.g. 120%).
      This event replaces the previous one (which is historicized), and provides the user with a higher level of attention due to the risk that the machine may break down.

   3. Replacement Action: the action activated on both the previous events, and that suggest the user to change the worn part.

3. Into the Spare Part References (e.g. Bandsaw Blade M123) related to the machine part you are monitoring, you must select the Wear Metric and optionally redefine the Max Usage and Tolerance for a specific Product Model.
   This step binds the Spare Parts to the replacement Action, that can suggest their purchase when activated.

4. In the Customer view of the Thing Definition, you can place the Wear Status widget, that can provide the user with an overview of the machine wear status and quick access to Actions including spare parts to purchase.