This initiative consists in harnessing data from connected products to identify when a spare part or consumable needs to be replaced and automate the ordering and supply process as much as possible.
Your goal is to make the supply of spare parts and consumables more robust, increase revenue and make revenue recurring.
This initiative could involve different stakeholders in your value chain:
end customer and main organisation
end customer and third party/partner supplier
third party/partner supplier and main organisation
There are two incremental elements in this initiative.
Contextual E-commerce
The objective of this first element is to allow your customers or third parties/supplier partners to purchase a spare part or consumable through a simple, guided experience, which starts from the same environment used for product monitoring.
Key capabilities within the DPS system:
Let your customers or third parties/supplier partners purchase spare parts and consumables compatible with their products
Manage the order process including all the involved stakeholders
Key configuration activities:
Manage your spare parts and consumables catalog and associate compatible product models
Machine Customers
The objective of this second element is to let the DPS system automatically detect the need to purchase a spare part or a consumable, according to product use and/or condition, and manage the ordering process.
Key capabilities within the DPS system:
Regularly process streamed data and compute conditions, wear and consumption levels
Trigger recommended purchase of spare parts or consumables
Manage the order process including all the involved stakeholders
Keep track of executed purchases and assess recommendations compliance
Key configuration activities:
Manage your spare parts and consumables catalog and associate compatible product models