Advanced Settings

On this page, you can view and manage environment settings.
The page is organized into sections, each one covering a specific aspect.

Settings with Read-only access are pre-configured according to the environment type or as defined in the commercial offer.
Ask your Customer Success Manager or write to support@servitly.com if you need to change these settings.

DPS Limits

In this section, you can find the environment limits, including the maximum number of objects you can create in the DPS for each type, and the limits related to the IoT data publishing and REST API invocations.

Setting	Description
Max Publish Count	The maximum number of raw metric values that can be pushed every hour by a single thing. Access: Read-only Default Value: refer to the Publishing Rate Limit article.
Max API Key Request Count	The maximum number of API requests allowed every minute for the entire tenant. Access: Read-only Default Value: refer to the Requests Rate Limits article.
Max Thing Count	The maximum number of things that can be created in the DPS. Access: Read-only Default Value: refer to the Console Main Concepts article.
Max Customer Count	The maximum number of customers that can be created in the DPS. Access: Read-only Default Value: refer to the Console Main Concepts article.
Max Partner Count	The maximum number of partners that can be created in the DPS. Access: Read-only Default Value: refer to the Console Main Concepts article.
Max Organization Count	The maximum number of organizations that can be created in the DPS. Access: Read-only Default Value: refer to the Console Main Concepts article.
Max User Count	The maximum number of users that can be created in the DPS. Access: Read-only Default Value: refer to the Console Main Concepts article.
Max Historical Alerts Age	The maximum number of days historical alerts remain visible to the user. Access: Read-only Default Value: 30 days

Configuration

Setting	Description
Max Variables per Computed Metric	The maximum number of variables you can use in a computed metric. Access: Read-only Default Value: 3
Max Virtual Thing Count	The maximum number of virtual things that can run in parallel. Access: Read-only Default Value: 10

Setting

Description

Max Variables per Computed Metric

The maximum number of variables you can use in a computed metric.

Access: Read-only
Default Value: 3

Max Virtual Thing Count

The maximum number of virtual things that can run in parallel.

Access: Read-only
Default Value: 10

Data

In the Data section, you can have an overview of the settings related to data management.

Setting	Description
Raw Data Retention	The maximum number of months after which raw metrics data is deleted. Access: Read-only Default Value: refer to the Data Retention article.
Out-of-retention data deletion reminder enabled	If selected, customers are notified in advance before data deletion becomes effective. Access: Read/Write Default Value: No
Work Sessions Retention	The maximum number of months after which historical work sessions are deleted. Access: Read-only Default Value: refer to the Data Retention article.
Other Events Retention	The maximum number of months after which historical events (Failures, Anomalies, Operations) are deleted. Access: Read-only Default Value: refer to the Data Retention article.
Max Length of String Property Value	The maximum number of characters that can be stored in a STRING metric value. Access: Read-only Default Value: 512 characters
Max Size of BLOB Metric	The maximum number of bytes that can be stored in a BLOB metric value. Access: Read-only Default Value: 10240 bytes

Periodic Computations

To manage high input data flow generated by connected products, and process such a data stream without losing any data point, Servitly uses a distributed pipeline of periodic evaluations.
Periodic evaluation refers to the execution of tasks or computations at regular intervals to process data to create new data points (e.g., Computed Metrics, Insights), detect events (e.g., Failures, Anomalies, Work Sessions), or perform automations.

Setting	Description
Property Evaluation Interval	The time interval in milliseconds between each periodic property with data binding evaluation. Access: Read-only Default Value: 90 seconds (metrics), 10 minutes (statistics), 1 day (insights) Evaluation Policy: `SAMPLED`
Connectivity Evaluation Interval	The time interval in milliseconds between each periodic connection status evaluation. Access: Read-only Default Value: 30 seconds Evaluation Policy: `SAMPLED`
Computed Data Evaluation Interval	The time interval in milliseconds between each periodic computed data evaluation. On each computed metric, you can define the evaluation policy. Access: Read-only Default Value: 60 seconds Evaluation Policy: `SAMPLED` , `CONTINUOUS`
Insights Evaluation Interval	The time interval in milliseconds between each periodic insight evaluation. Access: Read-only Default Value: 1 day Evaluation Policy: `SAMPLED`
Sampled Events Evaluation Interval	The time interval in milliseconds between each periodic evaluation of events. Access: Read-only Default Value: 60 seconds Evaluation Policy: `SAMPLED`
Continuous Events Evaluation Interval	The time interval in milliseconds between each periodic evaluation of events. Access: Read-only Default Value: 60 seconds Evaluation Policy: `CONTINUOUS`
Work Session Evaluation Interval	The time interval in milliseconds between each periodic work session evaluation. In addition, the `Work Session Evaluation Delay` defines the offset relative to the evaluation instant (default 60 seconds). This allows the system to handle start/stop conditions and monitored metrics by processing data received between T0 and T1. T0: NOW - Work_Session_Evaluation_Interval - Work Session_Evaluation_Delay T1: NOW - Work Session_Evaluation_Delay Access: Read-only Default Value: 60 seconds Evaluation Policy: `CONTINUOUS`
Automation Evaluation Interval	The time interval in milliseconds between each periodic automation evaluation. Access: Read-only Default Value: 60 seconds Evaluation Policy: `SAMPLED`

Each periodic evaluation may support different evaluation policies:

CONTINUOUS: Periodically, all the data points since the last evaluation are considered in the computation.
SAMPLED: Periodically, only the last data point received since the last evaluation is considered in the computation.

Insights are calculated daily at a fixed time (taking into account the time zone), and although they require all data points in the evaluation period, no DPH is charged for the computation, so they are considered as SAMPLED.
Note that the CONTINUOUS evaluation affects the number of DPH consumed.

Remote Control

Here you can change options related to the product's remote control:

Setting	Description
Omit timestamp in control payloads	If selected, any payload related to command execution or parameter update will not include the timestamp. This reduces the size of the message. Access: Read/Write Default Value: No
Max Parameter Count per Message	In case you are sending multiple parameters into the same message related to command execution or parameter update, here you can specify the maximum number of parameters before splitting the payload into multiple messages sent separately. Access: Read/Write Default Value: unlimited

Setting

Description

Omit timestamp in control payloads

If selected, any payload related to command execution or parameter update will not include the timestamp. This reduces the size of the message.

Access: Read/Write
Default Value: No

Max Parameter Count per Message

In case you are sending multiple parameters into the same message related to command execution or parameter update, here you can specify the maximum number of parameters before splitting the payload into multiple messages sent separately.

Access: Read/Write
Default Value: unlimited

Audit

Here, you can configure the application log, which contains any operation performed by the users in the DPS.

Setting	Description
Enable audit of user actions in the DPS	If selected, any action performed by the users in the DPS is logged in an audit log. Access: Read/Write Default Value: Yes
Enable user navigation event logging	If selected, each time a user changes page in the DPS, a new log is registered. Access: Read-only Default Value: No
Audit Retention	The maximum number of days after which audit logs are deleted. Access: Read-only Default Value: 90 days

Setting

Description

Enable audit of user actions in the DPS

If selected, any action performed by the users in the DPS is logged in an audit log.

Access: Read/Write
Default Value: Yes

Enable user navigation event logging

If selected, each time a user changes page in the DPS, a new log is registered.

Access: Read-only
Default Value: No

Audit Retention

The maximum number of days after which audit logs are deleted.

Access: Read-only
Default Value: 90 days

In this section, you can also export audit logs through a CSV file by selecting a period of interest.

UI Options

Here you can find options related to the DPS UI.

Setting	Description
Enable language selector on pages in the DPS	If selected, in the DPS, users will find the language selector aside the user menu. Access: Read/Write Default Value: No
Enable feedback link on page	If selected in the DPS, at the bottom of each page, there is a link allowing DPS users to report feedback. Feedback is sent via email to the `Feedback Recipients`. Access: Read/Write Default Value: No
List Range selection mode	Allows changing the style of the page scroller present under the lists-based widgets in the DPS. Access: Read/write Values: `ITEMS`, `PAGES` Default Value: `ITEMS`
Enable Null Value	When selected, in case a metric value is null, `N/A` is printed out. Optionally, you can redefine the `Default Null Value` to be displayed. Access: Read/Write Default Value: No
Limit the visibility of customer data by ownership	When selected, customers can access historical data of their things with a limit corresponding to the last activation timestamp. In this way, in case the thing changes the owner, the previous owner’s data is not accessible; instead, organization and partner users can always access all the data, discarding the current owner. Access: Read/Write Default Value: No

Notifications

Here is configured the email address used by the DPS to send any email notification, including:

account management notifications (e.g., creation, password reset).
alerts notification (e.g., failure event activation)
subscription and payment notification
PDF periodic reports

Alternative email address
You cannot change your e-mail address by yourself, but we ask that you let us know by writing to support@servitly.com.
We will be happy to help you with the configuration by providing DNS records to add to your domain's DNS settings.
This is mandatory for security and anti-spam reasons.
For more details about what we have to do to use your email address, you can refer to this AWS article.

Things

Here you can change settings related to how things are managed in the DPS.

Setting	Description
Make the token required during the activation of the thing	If selected, in DPS, other than the Serial Number, the user must also provide the Activation Token when a thing is activated. Access: Read/Write Default Value: No
Force one tag per thing	If selected, in the DPS, when using the tagging features, it is possible to add at most one tag per thing. Access: Read/Write Default Value: No
Enable automatic deactivation of long-time offline things	If selected, you can specify the maximum number of months a thing can remain offline before it is automatically deactivated. Access: Read/write Default Value: No
Things Inventory Management	You can define how the Things in the DPS are associated with Thing Definitions or Product Models. The default is `By Product Model`, but to allow old projects to be migrated from `By Thing Definition`, you can select the intermediate phase `By Thing Definition And Model`. For more details, refer to the Migrating to Product Models article. Access: Read/write Default Value: `By Product Model`