Documentation Index

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User Permissions

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User types and API Keys are associated with a set of permissions, each one enabling a feature or read/write capability on a specific object.

Here is the list of permissions grouped according to the topic they are intended for.

Customer

Delete customer

Allows the user to permanently delete customers from the system.

API Name: DELETE_CUSTOMER

Import customers

Allows administrative users to import customer data in bulk from an external file.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: IMPORT_CUSTOMERS

Read all customers

Allows the user to view every customer registered within the tenant, beyond the ones directly assigned to them.

API Name: READ_ALL_CUSTOMERS

Read customer

Allows the user to view the details and information of the customers they have access to.

API Name: READ_CUSTOMER

Write customer

Allows the user to create and manage customer entities (ORGANIZATION, PARTNER) and to edit the information of the parent customer (CUSTOMER).

API Name: WRITE_CUSTOMER

Location

Delete location

Allows the user to permanently delete locations from the system.

API Name: DELETE_LOCATION

Import locations

Allows administrative users to import locations in bulk from an external file.

API Name: IMPORT_LOCATIONS

Read location

Allows the user to view the details and information of the locations they have access to.

API Name: READ_LOCATION

Write location

Allows the user to create and manage locations.

API Name: WRITE_LOCATION

Thing

This permission can be assigned to Back-office user types only if the Connected Field Service module is active.

Delete metric value

Allows the user to delete stored metric values.

API Name: DELETE_METRIC_VALUE

Delete thing

Allows the user to permanently delete things from the system.

API Name: DELETE_THING

Export thing data

Allows the user to run a bulk data export for the things they can see.

API Name: EXPORT_DATA

Import thing data

Allows the user to import metric data for a specific thing.

API Name: IMPORT_DATA

Read all things

Allows the user to view every thing registered within the tenant, beyond the ones directly assigned to them.

API Name: READ_ALL_THINGS

Read certificate

Allows the administrator to view the security certificates associated with a thing.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: READ_CERTIFICATE

Read cloud status

Allows the user to view the cloud connection status of a thing.

API Name: READ_CLOUD_STATUS

Read historical data

Allows the user to view the historical data collected from things.

API Name: READ_HISTORICAL_DATA

The availability of this permission depends on the subscription bundle.

This permission to be assigned to Back-office users requires the Connected Field Service module.

Read rule

Allows the user to view the automation rules defined on a thing.

API Name: READ_RULE

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Read thing

Allows the user to view the details and information of the things they have access to.

API Name: READ_THING

Read user authorization

Allows the user to view which users are authorized to access the customer's things.

This permission can be assigned only to CUSTOMER user types.

API Name: READ_USER_AUTHORIZATION

Register thing

Allows the user to register new things that do not yet have an owner.

API Name: REGISTER_THING

Reset user authorization

Allows the user to reset all user-to-thing authorizations for the customer's things.

This permission can be assigned only to CUSTOMER user types.

API Name: RESET_USER_AUTHORIZATION

Write SIM

Allows the user to verify and change the status of the SIM card installed in the product.

API Name: WRITE_SIM

Write certificate

Allows the administrator to create, update, and manage the security certificates associated with a thing.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WRITE_CERTIFICATE

Write cloud status

Allows the user to change the cloud connection status of a thing.

This permission can be assigned only to ORGANIZATION user types.

API Name: WRITE_CLOUD_STATUS

Write metric value

Allows the user to manually set or update the value of a metric.

API Name: WRITE_METRIC_VALUE

Write rule

Allows the user to create, edit, and delete automation rules defined on things.

API Name: WRITE_RULE

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Write thing

Allows the user to create and manage things, including editing their information.

API Name: WRITE_THING

Write thing activation

Allows the user to activate a newly registered thing.

API Name: WRITE_THING_ACTIVATION

Write thing option

Allows the user to configure and update the options of a thing.

API Name: WRITE_THING_OPTION

Write user authorization

Allows the user to grant, revoke, and manage user authorizations on the customer's things.

This permission can be assigned only to CUSTOMER user types.

API Name: WRITE_USER_AUTHORIZATION

Write work session

Allows the user to manually create a work session for a thing.

API Name: WRITE_WORK_SESSION

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Thing Remote Control

Execute bulk update

Allows the user to run a remote-control operation on multiple things at once (bulk update).

API Name: EXECUTE_BULK_UPDATE

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service, Value-added Digital Services

Execute thing command

Allows the user to send and execute commands on connected things.

API Name: EXECUTE_THING_COMMAND

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Read task

Allows the user to view the details and information of tasks.

API Name: READ_TASK

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Set thing parameter

Allows the user to set configuration parameters on connected things.

API Name: SET_THING_PARAMETER

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Update firmware

Allows the user to trigger firmware updates on things.

API Name: UPDATE_FIRMWARE

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Write recipe

Allows the user to create and edit recipes.

API Name: WRITE_RECIPE

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Write task

Allows the user to create, manage, and delete tasks.

API Name: WRITE_TASK

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Thing Connection

Read connection mapping

Allows the user to view the connection mappings between things and their data sources.

API Name: READ_CONNECTION_MAPPING

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Read thing connection tokens

Allows the user to view the registered connection tokens used by things.

API Name: READ_THING_CONNECTION_TOKENS

Write connection mapping

Allows the user to create and configure connection mappings between things and their data sources.

API Name: WRITE_CONNECTION_MAPPING

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Write thing connection tokens

Allows the user to register and manage new connection tokens for things.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WRITE_THING_CONNECTION_TOKENS

Event

Clear event

Allows the user to manually clear an active event.

API Name: CLEAR_ALERT

Read event troubleshooting history

Allows the user to view the troubleshooting history of an event.

API Name: READ_ALERT_TROUBLESHOOTING_HISTORY

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service, Value-added Digital Services

Write event status

Allows the user to acknowledge an active event.

API Name: WRITE_ALERT_STATUS

Maintenance

Read maintenance registry

Allows the user to view the maintenance registry of a thing.

API Name: READ_MAINTENANCE_REGISTRY

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service, Value-added Digital Services

Read work order

Allows the user to view work orders.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: READ_WORK_ORDER

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Work order executor

Allows the user to start and complete the execution of a work order.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WORK_ORDER_EXECUTOR

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Work order manager

Allows the user to approve or discard work orders.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WORK_ORDER_MANAGER

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Write maintenance registry

Allows the user to create and update entries in the maintenance registry.

API Name: WRITE_MAINTENANCE_REGISTRY

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service, Value-added Digital Services

Write work order

Allows the user to create and edit work orders.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WRITE_WORK_ORDER

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Support

Read ticket

Allows the user to view support tickets.

API Name: READ_TICKET

Write ticket

Allows the user to create and edit support tickets.

API Name: WRITE_TICKET

Notifications

Receive thing alert notifications

Allows the user to receive notifications when alerts are activated or cleared.

API Name: RECEIVE_THING_ALERT_NOTIFICATIONS

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Receive thing work session notifications

Allows the user to receive notifications when work sessions start or stop.

This permission can be assigned only to CUSTOMER user types.

API Name: RECEIVE_THING_WORK_SESSION_NOTIFICATIONS

Organization

Delete organization

Allows the user to permanently delete organizations.

This permission can be assigned only to ORGANIZATION user types.

API Name: DELETE_ORGANIZATION

Read all organizations

Allows the user to view every organization registered within the tenant.

API Name: READ_ALL_ORGANIZATIONS

Read organization

Allows the user to view the details and information of organizations.

This permission can be assigned only to ORGANIZATION user types.

API Name: READ_ORGANIZATION

Read organization authorization

Allows the user to view the authorizations granted within the organization.

This permission can be assigned only to ORGANIZATION user types.

API Name: READ_ORGANIZATION_AUTHORIZATION

Read problem

Allows the user to view the diagnosed problems.

This permission can be assigned only to ORGANIZATION user types.

API Name: READ_PROBLEM

Write organization

Allows the user to create and manage organizations.

This permission can be assigned only to ORGANIZATION user types.

API Name: WRITE_ORGANIZATION

Write organization authorization

Allows the user to grant, revoke, and manage the organization's authorizations.

This permission can be assigned only to ORGANIZATION user types.

API Name: WRITE_ORGANIZATION_AUTHORIZATION

Partner

Delete partner

Allows the user to permanently delete partners.

API Name: DELETE_PARTNER

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Read partner

Allows the user to view the details and information of partners.

API Name: READ_PARTNER

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Read partner authorization

Allows the user to view the authorizations granted to partners.

API Name: READ_PARTNER_AUTHORIZATION

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Receive partner authorization update notification

Allows the user to receive a notification whenever a partner authorization is updated.

API Name: RECEIVE_PARTNER_AUTHORIZATION_UPDATE_NOTIFICATION

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Write partner

Allows the user to create and manage partners.

API Name: WRITE_PARTNER

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Write partner authorization

Allows the user to grant, revoke, and manage partner authorizations.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WRITE_PARTNER_AUTHORIZATION

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service

Account and Security

Account Administrator

Allows the user to administer the account, including its settings and configuration.

API Name: ACCOUNT_ADMINISTRATOR

Read API key

Allows the user to view the API keys configured on partner or customer entities.

API Name: READ_API_KEY

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service, Value-added Digital Services

Read audit

Allows the user to view the audit log of user activities and system events.

API Name: READ_AUDIT

Write API key

Allows the user to create, manage, and delete API keys.

This permission can be assigned only to ORGANIZATION user types.

API Name: WRITE_API_KEY

Write PAT

Allows the user to create and manage personal access tokens.

API Name: WRITE_PAT

Testing

Read connection test

Allows the user to view connection tests.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: READ_CONNECTION_TEST

Read thing test

Allows the user to view test sessions.

API Name: READ_THING_TEST

Write connection test

Allows the user to start and manage connection tests.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WRITE_CONNECTION_TEST

Write thing test

Allows the user to create and manage test sessions.

API Name: WRITE_THING_TEST

User

Invite guest user

Allows the user to invite new guest users.

API Name: INVITE_GUEST_USER

Never suspend

Exempts the user from automatic suspension, so the account never expires even after a long period of inactivity.

API Name: NEVER_SUSPEND

Read all users

Allows the user to view every user registered within the tenant.

API Name: READ_ALL_USERS

Read guest user

Allows the user to view the invited guest users.

API Name: READ_GUEST_USER

Read user

Allows the user to view the details and information of other users.

API Name: READ_USER

Read user permissions

Allows the user to view the permissions assigned to other users.

API Name: READ_USER_PERMISSIONS

Write user

Allows the user to create, manage, and delete users.

API Name: WRITE_USER

Write user notification settings

Allows the user to edit another user's notification preferences.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WRITE_USER_NOTIFICATION_SETTINGS

Write user permissions

Allows the user to assign and manage the permissions of other users.

API Name: WRITE_USER_PERMISSIONS

Write user status

Allows the administrator to change the status of a user.

API Name: WRITE_USER_STATUS

Tagging

Write tag

Allows the user to create and manage tag definitions.

API Name: WRITE_TAG

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service, Value-added Digital Services

Write thing tag

Allows the user to assign tags to a thing.

API Name: WRITE_THING_TAG

The availability of this permission depends on the subscription bundle.

Required modules: Connected Field Service, Value-added Digital Services

Store

Place order

BUYER: allows the user to place an order. The checkout button becomes available in the Cart tab of the Store page.

This permission can be assigned only to CUSTOMER and PARTNER user types.

API Name: PLACE_ORDER

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables, Value-added Digital Services

Read order

BUYER: allows the user to view all the orders they have created. PROVIDER: allows the user to view all the orders they have received. The Orders tab becomes visible on the Store page.

API Name: READ_ORDER

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables, Value-added Digital Services

Read payment

CUSTOMER: allows the user to view all the payments they have made; the Payments tab becomes visible on the Store page. ORGANIZATION: allows the user to view all the payments associated with the visible customers; the Payments tab becomes visible on the Store page.

This permission can be assigned only to ORGANIZATION and CUSTOMER user types.

API Name: READ_PAYMENTS

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Read subscription

CUSTOMER: allows the user to view the list of subscriptions on the Store page; the Subscriptions tab becomes visible there. ORGANIZATION: allows the user to view the subscription of a thing or customer; the Subscription tab becomes visible in the thing or customer editing page.

API Name: READ_SUBSCRIPTION

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Write order

PROVIDER: allows the user to add notes to an order or change its status.

This permission can be assigned only to ORGANIZATION and PARTNER user types.

API Name: WRITE_ORDER

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables, Value-added Digital Services

Write payment

Allows the user to create and modify a customer's payment.

This permission can be assigned only to ORGANIZATION user types.

API Name: WRITE_PAYMENTS

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Write subscription

Allows the user to create and modify the subscription of a thing or customer.

API Name: WRITE_SUBSCRIPTION

The availability of this permission depends on the subscription bundle.

Required modules: Value-added Digital Services

Spare Parts

Delete spare part

Allows the user to delete spare parts.

API Name: DELETE_SPARE_PART

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables

Read spare part

Allows the user to view spare parts.

API Name: READ_SPARE_PART

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables

Write spare part

Allows the user to create and edit spare parts.

API Name: WRITE_SPARE_PART

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables

Product Models

Delete product model

Allows the user to delete product models.

API Name: DELETE_PRODUCT_MODEL

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables

Write product model

Allows the user to create and edit product models.

API Name: WRITE_PRODUCT_MODEL

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables

Consumable

Write consumable stock

Allows the customer user to manage the consumable stock.

API Name: WRITE_CONSUMABLE_STOCK

The availability of this permission depends on the subscription bundle.

Required modules: Spare Parts & Consumables

Notes

Read note

Allows the organization user to view the notes attached to a resource.

This permission can be assigned only to ORGANIZATION user types.

API Name: READ_NOTE