Your DPS system has the potential to impact and generate value to many users, across several business entities.
To maximize impact and value, we suggest to segment users into groups based on their objectives and needs.
For this reason we use the concept of Persona (see here a definition: https://servicedesigntools.org/tools/personas).
Identifying and understanding the personas impacted by your DPS system is critical to best configure the Involvement (Alerts and Actions) and User Interface layers.
The concept of Persona can cross multiple business entities. For example the Service Technician persona can work both for an Organization or a Partner.
The personas a user can correspond to in a typical Servitly DPS system are:
Personas inside organization and partner entities:
Personas inside the organization entity
Personas inside the customer entity: