Business entities: Customer.
The Operation Manager is responsible for overseeing all operations that take place at the location where the equipment is installed, ensuring efficiency, performance, quality and safety.
Tasks and objectives
The tasks and objectives of the Operation Manager impacted by the DPS system are:
Streamline and optimize processes to improve efficiency and reduce costs.
Monitor expenses to identify areas where costs can be reduced without compromising quality.
Implement control procedures to ensure that quality meets industry standards and customer requirements.
Establish optimal inventory levels to avoid shortages or excess stock.
Establish preventive maintenance plans to maintain equipment health and performance over time and avoid unplanned downtime.
Needs
Needs addressed by interacting with the DPS.
Need to get up-to-date, reliable, synthetic and relevant information
to set priorities on a daily or weekly basis
always have a clear overview of the current situations requiring attention and/or work and their severity
to understand situations before making a decision
about locations
get information about health and all other relevant equipment-related topics as a statistical distribution and for each location
benchmark a location against others, recognize if there are trends
about products
get information about health and all other relevant equipment-related topics for each product
benchmark a product against others, recognize if there are trends
Needs addressed by letting the DPS work in the background.
Need to automate monitoring of products and triggering of processes
detect in real-time events impacting business, such as failures or major anomalies and trigger the correct process to resolve them, according to their severity