The Remote Monitoring requires someone to be in front of the machine or a monitor, and watch that nothing happens. Obviously, this is not possible all the time, but thanks to Alerts and Notifications, it is possible to stay up-to-date if noteworthy situations occur.
To make the use of the DPS effective, the events configured in the Remote Monitoring guide must also be notified to users, to enable them to take action and solve the problem as soon as possible.
Within the Console, for each Event you can define an Alert that is automatically activated together with the event. Compared to events that are visible to all users, alerts may have limited visibility depending on the User Type logged into the DPS.
When an event is activated, the associated alert (if defined) is also created.
In addition to the creation of the alert, DPS users with visibility on it will also receive a notification via email, push notification or other channel depending on the enabled plugins and notification preferences.
This guide is composed by the following steps:
Define alerts for events.
Displaying alerts to DPS users.
Defining Alerts
Starting from the list of events, for each event you should identify the target audience (DPS users) the event must be highlighted and notified.
For this use case the target audience is composed by customers, so you can focus on the events you want to highlight and notify to customer users only.
Avoid too many notifications
Spend some time to fully understand to whom an event should be notified. A DPS in which all events are notified to all users is not effective, users will ignore notifications making alerts useless.
Within the Involvement / Alerts page you can create alerts one-by-one, by pressing the Add Alert button and selecting the source Event.
In the alternative you can import all the alert definitions by using a CSV file.
Displaying Alerts
Once Alerts are defined, it’s the time to think about how to show them to DPS users.
In the Overview page of the customer view:
add the list of Active alerts.
configure the Menu Informational Badge to display the Alert Count.
In the Overview tab of the thing definition view, add the list of Active alerts.
This way when the customer user enters the details page of his product, he will know at a glance if there is any relevant active alert.