Payments Management

Users can access the list of executed payments through the Payments tab in the Store page.

Depending on the user category (customer or organization), the page will show respectively only the list of executed payments (customer) or the list of all incoming payments of all visible customers (organization).

The list reports the payments executed during the current month, and optionally the filtering period can be changed. Only for organization users, it is also possible to filter out payments by selecting a customer.

Expanding a payment, it is possible to access its details including the purchased items with quantity and prices, and the billing information.

Payment can be in one of the following statuses:

  • PAID: the amount of the purchase or recurring subscription has been correctly paid.

  • FAILED: the payment has failed (e.g. invalid card, card without funds).

Failed payments can be retried by the customer providing an alternative valid payment method.