Product Activation

  • 1 minute(s) read

Products can be easily activated by the end-users through a dedicated Web page which requires providing a Serial Number and optionally a Connection Token.

The end-user can start a new product activation through the Activate button present on the location details page.

When pressed a form will ask the user to provide the serial number of the product being activated.

In case the activate product button is placed outside the location details page, for instance, the customer details or overview page, the user is shown a dialog box to select the target location or create a new one.

The activation process follows these steps:

  1. the system searches for a registered product having the given serial number.

  2. if found, the product is associated with the location where the activation takes place.

  3. if the connection mapping of the product is valid the process jumps to step 7, else go on.

  4. the system searches for a connection-token having the ID equal to the provided serial number.

  5. if not found, the user must also insert a valid connection-token.

  6. when also the connection-token is validated, it is associated with the product.

  7. the product cloud status is changed to ACTIVE.

  8. the product can establish a cloud connection and start exchanging data with the cloud.

When the activation process completes the user is automatically forwarded to the product monitoring dashboard.

Factory Reset

In case the product is sold, or the owner has changed, it can be deactivated allowing the new owner to perform a new activation. By entering the product editing page, the Settings tab allows performing a Factory Reset.

When done:

  • The product is disconnected from the location and added back to the UNASSIGNED product list.

  • The Customer is no longer able to access the product dashboard.

  • The Cloud Status is changed to INACTIVE and the product is no longer able to communicate with the Cloud.

  • All the properties, having the "Restore default on thing deactivation" selected, are restored to the default value.

  • All the metrics, having the "Reset value" specified, are restored to the reset value (e.g. Counter metric).

  • All the active alerts are cleared.

  • All the running work-sessions are stopped.

Customer access to historical data can be limited to proprietary data only, which means that in the event that, after a factory reset, the owner customer is changed, the new customer will not be able to see the previous customer's data. This feature must be enabled in the Advanced Settings panel of the environment.