Returns the ticket for the given id.
Required permissions: READ_TICKET.
The name of the target tenant (e.g. acme).
Condition on ticket id.
Successful operation.
Represents a support or maintenance ticket associated with a specific asset (thing), tracking its lifecycle from creation to resolution.
Unique identifier of the ticket, assigned by the system at creation.
Human-readable ticket code, auto-generated and unique within the tenant (e.g. TKT-000002).
ID of the organization currently responsible for managing this ticket.
Display name of the organization responsible for this ticket.
ID of the organization that originally created the ticket. May differ from organizationId if responsibility was transferred.
ID of the user who created the ticket.
ID of the asset (thing) this ticket is associated with.
Short descriptive title of the ticket, provided by the creator.
ID of the ticket type definition that classifies this ticket (e.g. fault report, maintenance request).
Defines the classification of a ticket, determining its purpose and behavior (e.g. fault report, inspection, maintenance request).
Unique identifier of the ticket type.
Internal machine-readable name of the ticket type.
Human-readable label of the ticket type, suitable for display in the UI.
Lifecycle status of a ticket: - OPEN: ticket created but not yet being worked on. - IN_PROGRESS: ticket is actively being handled. - ON_HOLD: work is paused, waiting for external input or conditions. - RESOLVED: the issue has been fixed. - REJECTED: ticket was dismissed without resolution.
Unix timestamp in milliseconds representing when the ticket was created.
ID of the user currently assigned to handle this ticket. Null if the ticket is unassigned.
Ordered list of activity entries representing the full audit trail of the ticket (status changes, notes, attachments).
A single audit trail entry recording an action performed on the ticket, such as a status transition, a note left by a user, or a file attachment.
Unix timestamp in milliseconds of when this item was recorded.
ID of the user who performed the action recorded by this item.
Lifecycle status of a ticket: - OPEN: ticket created but not yet being worked on. - IN_PROGRESS: ticket is actively being handled. - ON_HOLD: work is paused, waiting for external input or conditions. - RESOLVED: the issue has been fixed. - REJECTED: ticket was dismissed without resolution.
Records a status transition on a ticket, capturing both the previous and the new status.
Lifecycle status of a ticket: - OPEN: ticket created but not yet being worked on. - IN_PROGRESS: ticket is actively being handled. - ON_HOLD: work is paused, waiting for external input or conditions. - RESOLVED: the issue has been fixed. - REJECTED: ticket was dismissed without resolution.
Lifecycle status of a ticket: - OPEN: ticket created but not yet being worked on. - IN_PROGRESS: ticket is actively being handled. - ON_HOLD: work is paused, waiting for external input or conditions. - RESOLVED: the issue has been fixed. - REJECTED: ticket was dismissed without resolution.
Free-text note content. Populated only when type is NOTE, null otherwise.
Attached file object. Populated only when type is ATTACHMENT, null otherwise.
The set of properties providing additional details to the parent object.
User not authenticated.
The error response.
User not authorized.
The error response.
Resource was not found.
The error response.
API call rate limit exeeded.
The error response.
Internal server error.
The error response.