---
title: "What is a Connected Service?"
slug: "what-is-a-connected-service"
updated: 2026-07-07T12:45:13Z
published: 2026-07-07T12:45:13Z
canonical: "learn.servitly.com/what-is-a-connected-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.servitly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is a Connected Service?

A **Connected Service** is a type of [Digital Service](/v1/docs/what-is-a-digital-service-in-digital-servitization) in which the data that powers the digital component comes from a **connected product**.

The term puts the emphasis on where the data comes from: a physical product that is connected and continuously generates data about its own usage, condition, and performance. That data is what makes the service possible — or makes it far more effective.

---

## Why the "connected" emphasis matters

Any digital service relies on data. What makes a connected service distinctive is the *source*: the connected product itself, in the field, generating a live stream of real-world information.

This is what unlocks the value:

> **The key: harnessing data**
> The principle behind a connected service is to harness the data generated by the connected product to **expand the value proposition** for the customer, while at the same time **keeping under control — or reducing — the costs and risks** involved in delivering the service.

Because the data reflects what is actually happening to the product, a connected service can move from reacting to events to anticipating them: spotting wear before it becomes a failure, recommending the right action at the right moment, and proving the results delivered.

---

## A Connected Service is a Digital Service

Since a connected service is a kind of digital service, everything that applies to digital services applies here too. In particular, a connected service can be delivered as a:

- **Pure digital connected service** — the customer interacts directly with a self-service solution (a web portal or mobile app) fed by product data: remote monitoring, alerts, guided troubleshooting.
- **Managed connected service** — the product data supports the people who deliver the service, so they can work with higher service levels and greater efficiency: remote diagnostics, proactive maintenance, performance advisory.

To learn how these two families differ — and how to combine them into a coherent offering — read [What is a Digital Service in Digital Servitization?](/v1/docs/what-is-a-digital-service-in-digital-servitization).