---
title: "Subscription and Bundles"
slug: "subscription-and-bundles"
updated: 2026-10-07T10:46:38Z
published: 2026-10-07T10:46:38Z
canonical: "learn.servitly.com/subscription-and-bundles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.servitly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription and Bundles

When subscribing to Servitly, you compose a Bundle by choosing a *Platform* and the needed Add-on *Modules*.

## Platforms

*Platforms* are the backbone of Bundles. Each of them comes with a set of available [*Environments*](/docs/environment-types-and-limits) and functionalities tailored to specific use cases.

| **STARTER PLATFORM** |
| --- |
| Designed for when you are at the beginning of your DPS system configuration, until you are ready to activate it in production. It includes the **Develop** environment, with unlimited functionalities. |

| **BASE PLATFORM** |
| --- |
| Designed for when you are ready to activate your DPS system in production. It includes the **Develop**, **Staging**, and **Production** environments. The Develop environment has unlimited functionalities, while the Staging and Production environments have limited functionalities, allowing you to: - Offer your customers a **Remote Monitoring and Control** solution. - Let your service technicians perform **Remote Diagnostics and Support.** |

## Modules

Modules add functionalities to the *Staging* and *Production* environments of the *Base* Platform.

| VALUE-ADDED DIGITAL SERVICES MODULE |
| --- |
| Offer your customers a range of value-added digital services. |
| **Product Fleet Management** Help your customers monitor, configure and control their entire fleet of products. | **Aided Maintenance and Troubleshooting** Support your customers do the maintenance activities needed by their product and solve by themselves issues that may occur. |
| **Digital Performance Advisory and Reporting** Help your customers maximize the performances of their product. | **Digital Subscription Management** Compose, sell, and manage subscriptions to your Digital Services. |

| CONNECTED FIELD SERVICES MODULE |
| --- |
| Improve the efficiency and effectiveness of your service team and partners and confidently evolve towards advanced services. |
| **Installed base Monitoring and Control** Monitor and control the condition of your entire installed base and be alerted when something relevant happens. | **Smart Maintenance** Evolve from a calendar-based schedule to smarter, usage-based, condition-based, or predictive maintenance plans. |
| **Connected Outcome-based Contracts** Measure the outcome and implement smart action strategies to avoid deviations. Generate all the reporting needed. | **Connected Equipment-as-a-Service** Measure the "as-a-service" metrics, analyze behaviors, implement smart maintenance, and generate financial reporting. |

| SMART SPARE PARTS & CONSUMABLES MODULE |
| --- |
| Streamline and make the supply of your spare parts and consumables recurring. |
| **Contextual E-commerce** Allow your customers or partners to purchase a spare part or consumable through a simple, guided experience. | **Machine Customers** Automatically detect the need to purchase a spare part or consumable and manage the ordering process. |

## DPS Features Availability

Check which platform/module makes each DPS functionality available.

|  | BASE | VALUE-ADDED DIGITAL SERVICES | CONNECTED FIELD SERVICES | SMART SPARE PARTS & CONSUMABLES |
| --- | --- | --- | --- | --- |
|  |  |  |  |  |
| **Appearance** |  |  |  |  |
| Custom visual identity | ✔️ |  |  |  |
| Custom notification messages | ✔️ |  |  |  |
| Multilanguage | ✔️ |  |  |  |
| Custom appearance for partners |  | ✔️ | ✔️ | ✔️ |
|  |  |  |  |  |
| **Access & Security** |  |  |  |  |
| Two-factor authentication | ✔️ |  |  |  |
| Single sign-on | ✔️ |  |  |  |
| User self-onboarding for customers and partners | ✔️ |  |  |  |
| User agreement acceptance | ✔️ |  |  |  |
| GDPR compliance | ✔️ |  |  |  |
|  |  |  |  |  |
| **Customer Users** |  |  |  |  |
| **Account Management** |
| Account management | ✔️ |  |  |  |
| User management | ✔️ |  |  |  |
| Thing activation and detail editing | ✔️ |  |  |  |
| **Remote Monitoring** |
| Thing status and last metric values visualization | ✔️ |  |  |  |
| Historical data visualization | ✔️ |  |  |  |
| Connection monitoring and analysis | ✔️ |  |  |  |
| CSV Data exporting | ✔️ |  |  |  |
| **Remote Control** |
| Remote control on a single thing | ✔️ |  |  |  |
| Firmware update on single thing | ✔️ |  |  |  |
| Home assistants remote control | ✔️ |  |  |  |
| **Alerting** |
| Failure, Anomaly, and Operation events listing on a single thing | ✔️ |  |  |  |
| Alerts notification | ✔️ |  |  |  |
| **Product Fleet Management** |
| Thing tagging |  | ✔️ |  |  |
| Fleet geolocation on map |  | ✔️ |  |  |
| Bulk update |  | ✔️ |  |  |
| Edit and apply recipes |  | ✔️ |  |  |
| Edit and schedule tasks on things |  | ✔️ |  |  |
| Thing automations configuration |  | ✔️ |  |  |
| Periodic reporting |  | ✔️ | ✔️ |  |
| Event and alert listing on multiple things |  | ✔️ |  |  |
| Aggregated thing data visualization |  | ✔️ |  |  |
| Detection of abnormal situations through dispersion analysis and benchmarking |  | ✔️ |  |  |
| **Support** |
| Tickets reporting to support service |  |  | ✔️ |  |
| DPS feedback reporting | ✔️ |  |  |  |
| **Aided Maintenance and Troubleshooting** |
| Recommended maintenance actions |  | ✔️ |  |  |
| Maintenance actions logging |  | ✔️ |  |  |
| Thing proper functioning monitoring |  | ✔️ |  |  |
| Suggested remedies for troubleshooting |  | ✔️ |  |  |
| Statistics on failures and anomalies |  | ✔️ |  |  |
| Pareto analysis of failures and anomalies |  | ✔️ |  |  |
| Wear Monitoring and recommended replacement actions |  | ✔️ |  | ✔️ |
| **Digital Performance Advisory and Reporting** |
| Uptime, Idle Time and Working Time monitoring and analysis |  | ✔️ | ✔️ |  |
| Work sessions monitoring and analysis |  | ✔️ |  |  |
| Benchmarking on thing performances |  | ✔️ |  |  |
| Consumable consumption monitoring |  | ✔️ |  |  |
| Pareto analysis on operation events and work sessions |  | ✔️ |  |  |
| **Digital Subscription Management** |
| Digital subscription management |  | ✔️ |  |  |
| Payments monitoring |  | ✔️ |  |  |
| **Contextual E-commerce** |
| Spare parts catalog and model scheme navigation |  |  |  | ✔️ |
| Spare parts ordering |  |  |  | ✔️ |
| Condition-based recommended spare parts to be ordered |  |  |  | ✔️ |
| **Back Office Users** |  |  |  |  |
| **Install Base Management** |
| Register, update and delete things | ✔️ |  |  |  |
| Thing tagging |  | ✔️ | ✔️ |  |
| Installed base geolocation on map |  |  | ✔️ |  |
| Historical data visualization |  |  | ✔️ |  |
| **Customer Base Management** |
| Create, update and delete customers | ✔️ |  |  |  |
| User management | ✔️ |  |  |  |
| User activity auditing | ✔️ |  |  |  |
| Customers data export | ✔️ |  |  |  |
| Customers data import |  | ✔️ | ✔️ |  |
| Digital plans and add-ons assignment |  | ✔️ | ✔️ |  |
| Digital subscription management |  | ✔️ |  |  |
| Incoming payment management |  | ✔️ |  |  |
| Spare parts order management |  |  |  | ✔️ |
| **Partner Management** |
| Create, update and delete partners |  | ✔️ |  |  |
| User management |  | ✔️ |  |  |
| Partners data export |  | ✔️ |  |  |
|  |  |  |  |  |
| **Service Users** |  |  |  |  |
| **Remote Monitoring and Diagnostic** |
| Events listing on a single thing | ✔️ |  |  |  |
| Connection Index | ✔️ |  |  |  |
| Alert notifications |  |  | ✔️ |  |
| Historical data visualization |  |  | ✔️ |  |
| **Remote Control** |
| Remote control on single thing | ✔️ |  |  |  |
| Firmware update on single thing | ✔️ |  |  |  |
| **Installed Base Monitoring and Control** |
| Thing tagging |  |  | ✔️ |  |
| Installed base geolocation on map |  |  | ✔️ |  |
| Events listing on multiple things |  |  | ✔️ |  |
| Bulk update |  |  | ✔️ |  |
| Installed base aggregated data analysis |  |  | ✔️ |  |
| Identification of outlier things through scatter and benchmark analysis |  |  | ✔️ |  |
| **Support** |
| Incoming ticket management |  |  | ✔️ |  |
| Tickets reporting to OEM |  |  | ✔️ |  |
| DPS feedback reporting | ✔️ |  |  |  |
| **Smart Maintenance** |
| Actions and Troubleshooting |  |  | ✔️ |  |
| Maintenance actions logging |  |  | ✔️ |  |
| Periodic reporting for Partners |  |  | ✔️ |  |
| Thing proper functioning monitoring |  |  | ✔️ |  |
| Spare parts wear monitoring |  |  | ✔️ |  |
| Statistics on failure and anomalies |  |  | ✔️ |  |
| Pareto analysis on failure and anomalies |  |  | ✔️ |  |
| Work Order management |  |  | ✔️ |  |
| **Back-office** |
| To adapt to small organizations where back-office activities are often carried out directly by the service team, all back-office functionalities are also available to service users. |

## Console Features Availability

Check what console features are available for the various modules.

|  | BASE | VALUE-ADDED DIGITAL SERVICES | CONNECTED FIELD SERVICES | SMART SPARE PARTS & CONSUMABLES |
| --- | --- | --- | --- | --- |
|  |  |  |  |  |
| **Appearance** |  |  |  |  |
| Custom CSS | ✔️ |  |  |  |
| Custom Images and icons | ✔️ |  |  |  |
| Edit labels and messages in multi-language | ✔️ |  |  |  |
| Custom Appearance for additional domains |  | ✔️ | ✔️ | ✔️ |
| **Catalog** |  |  |  |  |
| Thing Definitions | ✔️ |  |  |  |
| Product Models | ✔️ |  |  |  |
| Online Product Documentation | ✔️ |  |  |  |
| Consumable Definitions |  | ✔️ |  | ✔️ |
| Spare Part Definitions |  |  |  | ✔️ |
| **Properties** |  |  |  |  |
| Predefined properties | ✔️ |  |  |  |
| Custom properties | ✔️ |  |  |  |
| **RAW Data** |  |  |  |  |
| RAW Metrics | ✔️ |  |  |  |
| BLOB Metrics | ✔️ |  |  |  |
| Volatile Metrics | ✔️ |  |  |  |
| **Computed Data** |  |  |  |  |
| Derived Metrics | ✔️ |  |  |  |
| Counter Metrics | ✔️ |  |  |  |
| **Remote Control** |  |  |  |  |
| Configuration Parameter Definitions | ✔️ |  |  |  |
| Command Definitions | ✔️ |  |  |  |
| Firmware Definitions | ✔️ |  |  |  |
| Home Assistant | ✔️ |  |  |  |
| Predefined Recipe Definitions |  | ✔️ |  |  |
| Thing Task Definitions |  | ✔️ |  |  |
| **Events** |  |  |  |  |
| Failure, Anomaly and Operation event Definitions | ✔️ |  |  |  |
| Work Session Definitions |  | ✔️ |  |  |
| **Insights** |  |  |  |  |
| Connection Index | ✔️ |  |  |  |
| Custom Algorithms |  | ✔️ | ✔️ |  |
| Uptime, Idle Time and Working Time |  | ✔️ | ✔️ |  |
| Proper Functioning Index |  | ✔️ | ✔️ |  |
| Consumption Metric Definitions |  | ✔️ |  | ✔️ |
| Wear Metric Definitions |  | ✔️ | ✔️ | ✔️ |
| **Involvement** |  |  |  |  |
| Alert Definitions for Customer users | ✔️ |  |  |  |
| Alert Definitions for Service users |  |  | ✔️ |  |
| Action Definitions for Customer users |  | ✔️ |  |  |
| Action Definitions for Service users |  |  | ✔️ |  |
| Troubleshooting Definitions |  | ✔️ | ✔️ |  |
| Ticket Definitions |  |  | ✔️ |  |
| **Automations** |  |  |  |  |
| Thing Definition Automations | ✔️ |  |  |  |
| General Automations | ✔️ |  |  |  |
| **Service** |  |  |  |  |
| User Agreements | ✔️ |  |  |  |
| Digital Services |  | ✔️ | ✔️ |  |
| **Interfaces** |  |  |  |  |
| Back-Office View | ✔️ |  |  |  |
| Service View (Single) | ✔️ |  |  |  |
| Customer View (Single) | ✔️ |  |  |  |
| Additional Customer views |  | ✔️ |  |  |
| Additional Service views |  |  | ✔️ |  |
| Customer Reports |  | ✔️ |  |  |
| Partner Reports |  |  | ✔️ |  |
| **Components** |  |  |  |  |
| Partners widgets |  |  | ✔️ |  |
| Customers widgets | ✔️ |  |  |  |
| Locations widgets | ✔️ |  |  |  |
| Things widgets | ✔️ |  |  |  |
| Thing management widgets | ✔️ |  |  |  |
| Charts widgets | ✔️ |  |  |  |
| Controls widgets | ✔️ |  |  |  |
| Work Sessions widgets | ✔️ |  |  |  |
| Debug widgets | ✔️ |  |  |  |
| Events widgets | ✔️ |  |  |  |
| Alerts widgets | ✔️ |  |  |  |
| Actions widgets |  | ✔️ | ✔️ |  |
| Map widget |  | ✔️ | ✔️ |  |
| Analytic widgets |  | ✔️ | ✔️ |  |
| Recipe list widget |  | ✔️ | ✔️ |  |
| Consumption widget |  | ✔️ |  | ✔️ |
| Wear Status widget |  | ✔️ | ✔️ | ✔️ |
| Maintenance widgets |  | ✔️ | ✔️ |  |
| **Integrations** |  |  |  |  |
| API access to OEM | ✔️ |  |  |  |
| IoT Connectors | ✔️ |  |  |  |
| API access to Customers |  | ✔️ |  |  |
| API access to Partners |  |  | ✔️ |  |
| **Access** |  |  |  |  |
| Custom Domain + certificates | ✔️ |  |  |  |
| Back-Office user types | ✔️ |  |  |  |
| Customer user types | ✔️ |  |  |  |
| Service user types | ✔️ |  |  |  |
| Custom Domain + certificates for Partners |  | ✔️ | ✔️ | ✔️ |

## Plugins Availability

Check what integration plugins are available for the various modules.​

|  | BASE | VALUE-ADDED DIGITAL SERVICES | CONNECTED FIELD SERVICES | SMART SPARE PARTS & CONSUMABLES |
| --- | --- | --- | --- | --- |
|  |  |  |  |  |
| **Assistants** |  |  |  |  |
| Google Home | ✔️ |  |  |  |
| Alexa | ✔️ |  |  |  |
| **Connectivity** |  |  |  |  |
| Vodafone GDSP | ✔️ |  |  |  |
| **IoT Connectors** |  |  |  |  |
| Alleantia | ✔️ |  |  |  |
| ASEM | ✔️ |  |  |  |
| AWS IoT Core | ✔️ |  |  |  |
| Microsoft Azure Service Bus | ✔️ |  |  |  |
| Everyware Cloud | ✔️ |  |  |  |
| HTTP Connector | ✔️ |  |  |  |
| Lemonbeat | ✔️ |  |  |  |
| **Data Integration** |  |  |  |  |
| InfluxDB | ✔️ |  |  |  |
| Open Weather Map | ✔️ |  |  |  |
| Snowflake | ✔️ |  |  |  |
| **Notifications** |  |  |  |  |
| Android Push | ✔️ |  |  |  |
| Infobip |  |  | ✔️ |  |
| iOS Push | ✔️ |  |  |  |
| SMS Service (pay per SMS) | ✔️ |  |  |  |
| **Payments** |  |  |  |  |
| Stripe |  |  |  | ✔️ |
| **Security** |  |  |  |  |
| Azure Active Directory | ✔️ |  |  |  |
| OpenId Connect | ✔️ |  |  |  |
| PingOne | ✔️ |  |  |  |
| Salesforce SSO | ✔️ |  |  |  |
| **Business Apps** |  |  |  |  |
| MS Dynamics 365 |  |  | ✔️ |  |
| Partner Metadata Provider |  |  | ✔️ |  |
| ServiceMax |  |  | ✔️ |  |
| Thing Metadata Provider | ✔️ |  |  |  |