---
title: "Service Technician"
slug: "service-technician"
updated: 2024-10-24T18:36:29Z
published: 2024-10-24T18:36:29Z
canonical: "learn.servitly.com/service-technician"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.servitly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Technician

Business entities: Organization, Partner.

The Service Technician is responsible for installing, setting up, maintaining and repairing equipment, interacting and providing technical support to customers, complying with company plans and policies and maintaining operational efficiency.

## Tasks and objectives

The tasks and objectives of the Service Technician impacted by the DPS system are:

- Properly install and setup equipment according to company specifications to ensure equipment performance and efficiency.
- Quickly diagnose and resolve equipment-related issues affecting customers’ expectations or service level agreements to minimize downtime and impact on customers’ business.
- Perform preventive maintenance tasks by adhering to the established schedule (such as calendar-based, time-based, usage-based, condition-based, predictive) to continuously ensure uptime, maintain optimal performance and ensure longevity.
- Perform service activities while optimizing time spent and resources used to reduce operational costs.

## Needs

Needs addressed by interacting with the DPS.

- Need to get **up-to-date and complete diagnostic data and information**
  - after a failure or anomaly has occurred
    - to understand why the issue occurred
    - to get ready to solve it
  - before a failure could occur
    - to understand the issue and possibly avoid it
- Need to know **when** to perform a **preventive maintenance** activity
- Need to have **guidance** on how to perform a repair or maintenance activity
- Need to **remotely configure** the product, to solve the issue remotely

Needs addressed by letting the DPS work in the background.

- Need to automate **monitoring** of products and **triggering** of actions
  - detect events in real time (such as failures or anomalies) that require technician action
  - immediately prompt attention to these situations through notifications