---
title: "Configuring Tickets"
slug: "configuring-tickets"
updated: 2026-05-14T10:18:51Z
published: 2026-05-14T10:18:51Z
canonical: "learn.servitly.com/configuring-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.servitly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring Tickets

This guide describes how you can enable Ticket Management in your DPS.

> [!WARNING]
> This feature is available for the following modules:
> 
> CONNECTED FIELD SERVICES

Configuration steps:

1. Go to the [User Types](/v1/docs/user-types) page and assign the ticket-related [permissions](/v1/docs/user-permissions#support).
  1. `READ_TICKET`: Allow the user to read the tickets
  2. `WRITE_TICKET`: Allow the user to report and modify a ticket.
2. Go to the *Service View* and add the [predefined page](/v1/docs/views#predefined-pages) `Tickets`.
3. Go to the *Customer View* and add the [predefined page](/v1/docs/views#predefined-pages) `Tickets`.
4. Go to the [*Involvement / Tickets* page](/v1/docs/tickets) if you need to modify the ticket types and related properties.