> ## Documentation Index
> Fetch the complete documentation index at: https://learn.servitly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get ticket by id

> Returns the ticket for the given id, i.e. a support or maintenance request associated with a thing.<br/>The response reports the public code, the title and the type of the ticket, the organization responsible for it, the assignee, the current status and the ordered list of <i>items</i> which traces the whole audit trail: status changes, notes and attachments.<br/><br/>Required permissions: READ_TICKET.

## OpenAPI

````json GET /inventory/tickets/{ticketId}
{
  "openapi": "3.1.0",
  "info": {
    "title": "Servitly DPS API",
    "version": "1.0.0"
  },
  "servers": [
    {
      "url": "https://api.servitly-sandbox.com",
      "description": "[AWS SANDBOX]"
    },
    {
      "url": "https://api.servitly.com",
      "description": "[AWS PRODUCTION Ireland]"
    },
    {
      "url": "https://api-ap.servitly.com",
      "description": "[AWS Hong Kong]"
    },
    {
      "url": "https://azapi.servitly-dev.com",
      "description": "[AZURE DEV Frankfurt]"
    },
    {
      "url": "https://azapi.servitly-staging.com",
      "description": "[AZURE STAGING Frankfurt]"
    },
    {
      "url": "https://azapi.servitly.com",
      "description": "[AZURE PRODUCTION Frankfurt]"
    }
  ],
  "security": [
    {
      "bearerAuth": []
    }
  ],
  "tags": [
    {
      "name": "ACTIONS"
    },
    {
      "name": "ALERTS"
    },
    {
      "name": "API GATEWAY"
    },
    {
      "name": "AUTHENTICATION"
    },
    {
      "name": "AUTHORIZATIONS"
    },
    {
      "name": "CUSTOMERS"
    },
    {
      "name": "DATA IMPORT / EXPORT"
    },
    {
      "name": "EVENTS"
    },
    {
      "name": "LOCATIONS"
    },
    {
      "name": "MAINTENANCE"
    },
    {
      "name": "MAPPING"
    },
    {
      "name": "METRIC DATA"
    },
    {
      "name": "MOBILE APP"
    },
    {
      "name": "ORGANIZATION"
    },
    {
      "name": "PARTNERS"
    },
    {
      "name": "PRODUCT MODELS"
    },
    {
      "name": "SPARE PARTS"
    },
    {
      "name": "STATISTICS"
    },
    {
      "name": "STORE ORDERS"
    },
    {
      "name": "SUBSCRIPTIONS"
    },
    {
      "name": "SUBSCRIPTIONS (OLD)"
    },
    {
      "name": "THING CONTROL"
    },
    {
      "name": "THING DEFINITIONS"
    },
    {
      "name": "THING MANAGEMENT"
    },
    {
      "name": "THINGS"
    },
    {
      "name": "TICKETS"
    },
    {
      "name": "USER TYPES"
    },
    {
      "name": "USERS"
    },
    {
      "name": "WORK SESSIONS"
    }
  ],
  "paths": {
    "/inventory/tickets/{ticketId}": {
      "get": {
        "summary": "Get ticket by id",
        "description": "Returns the ticket for the given id, i.e. a support or maintenance request associated with a thing.<br/>The response reports the public code, the title and the type of the ticket, the organization responsible for it, the assignee, the current status and the ordered list of <i>items</i> which traces the whole audit trail: status changes, notes and attachments.<br/><br/>Required permissions: READ_TICKET.",
        "tags": [
          "TICKETS"
        ],
        "parameters": [
          {
            "$ref": "#/components/parameters/tenantNameHeader"
          },
          {
            "$ref": "#/components/parameters/ticketId"
          }
        ],
        "responses": {
          "200": {
            "description": "Successful operation.",
            "content": {
              "application/json": {
                "schema": {
                  "$ref": "#/components/schemas/Ticket"
                }
              }
            }
          },
          "401": {
            "$ref": "#/components/responses/NotAuthenticated"
          },
          "403": {
            "$ref": "#/components/responses/NotAuthorized"
          },
          "404": {
            "$ref": "#/components/responses/NotFound"
          },
          "429": {
            "$ref": "#/components/responses/ApiLimit"
          },
          "500": {
            "$ref": "#/components/responses/IntError"
          }
        }
      }
    }
  },
  "components": {
    "parameters": {
      "tenantNameHeader": {
        "in": "header",
        "name": "X-Servitly-Tenant",
        "required": "true",
        "schema": {
          "type": "string",
          "example": "{{tenantName}}"
        },
        "description": "The name of the tenant (e.g. acme)."
      },
      "ticketId": {
        "in": "query",
        "name": "ticketId",
        "required": "false",
        "schema": {
          "type": "string",
          "example": "abcd1234"
        },
        "description": "Condition on ticket id."
      }
    },
    "schemas": {
      "Ticket": {
        "type": "object",
        "description": "Represents a support or maintenance ticket associated with a specific asset (thing), tracking its lifecycle from creation to resolution.",
        "properties": {
          "id": {
            "type": "string",
            "description": "Unique identifier of the ticket, assigned by the system at creation.",
            "example": "69cd430d90379a1f9604cca0",
            "readOnly": "true"
          },
          "code": {
            "type": "string",
            "description": "Public, human-readable identifier for the ticket. Unlike \"id\", which is the immutable internal identifier, \"code\" is exposed externally and can be modified by clients. Must be unique.",
            "example": "TKT-000002"
          },
          "organizationId": {
            "type": "string",
            "description": "ID of the organization currently responsible for managing this ticket.",
            "example": "661533adc04f90248aa739a2"
          },
          "responsibileName": {
            "type": "string",
            "description": "Display name of the organization responsible for this ticket.",
            "example": "ACME"
          },
          "creationOrganizationId": {
            "type": "string",
            "description": "ID of the organization that originally created the ticket. May differ from organizationId if responsibility was transferred.",
            "example": "661533adc04f90248aa739a2"
          },
          "creationUserId": {
            "type": "string",
            "description": "ID of the user who created the ticket.",
            "example": "69cd30c0619a917c2d416b78"
          },
          "thingId": {
            "type": "string",
            "description": "ID of the asset (thing) this ticket is associated with.",
            "example": "661fabf042541977c4ff380c"
          },
          "title": {
            "type": "string",
            "description": "Short descriptive title of the ticket, provided by the creator.",
            "example": "test2"
          },
          "typeId": {
            "type": "string",
            "description": "ID of the ticket type definition that classifies this ticket (e.g. fault report, maintenance request).",
            "example": "69cce8e238f8146af79b66df"
          },
          "type": {
            "description": "Expanded ticket type object, providing the name and label of the ticket classification.",
            "$ref": "#/components/schemas/TicketType"
          },
          "status": {
            "description": "Current lifecycle status of the ticket.",
            "$ref": "#/components/schemas/TicketStatus"
          },
          "creationTimestamp": {
            "type": "integer",
            "format": "int64",
            "description": "Unix timestamp in milliseconds representing when the ticket was created.",
            "example": "1775059725671"
          },
          "assigneeUserId": {
            "type": "string",
            "nullable": "true",
            "description": "ID of the user currently assigned to handle this ticket. Null if the ticket is unassigned.",
            "example": "6a058e933082730da608263c"
          },
          "items": {
            "type": "array",
            "description": "Ordered list of activity entries representing the full audit trail of the ticket (status changes, notes, attachments).",
            "items": {
              "$ref": "#/components/schemas/TicketItem"
            }
          },
          "properties": {
            "description": "Dynamic set of additional properties associated with the ticket, such as priority or custom properties defined by the ticket type.",
            "$ref": "#/components/schemas/Properties"
          }
        }
      },
      "TicketType": {
        "type": "object",
        "description": "Defines the classification of a ticket, determining its purpose and behavior (e.g. fault report, inspection, maintenance request).",
        "properties": {
          "id": {
            "type": "string",
            "description": "Unique identifier of the ticket type.",
            "example": "69cce8e238f8146af79b66df"
          },
          "name": {
            "type": "string",
            "description": "Internal machine-readable name of the ticket type.",
            "example": "issue_report"
          },
          "label": {
            "type": "string",
            "description": "Human-readable label of the ticket type, suitable for display in the UI.",
            "example": "Fault/Anomaly Report"
          }
        }
      },
      "TicketStatus": {
        "type": "string",
        "description": "Lifecycle status of a ticket: - OPEN: ticket created but not yet being worked on. - IN_PROGRESS: ticket is actively being handled. - ON_HOLD: work is paused, waiting for external input or conditions. - RESOLVED: the issue has been fixed. - REJECTED: ticket was dismissed without resolution.",
        "enum": [
          "OPEN",
          "IN_PROGRESS",
          "ON_HOLD",
          "RESOLVED",
          "REJECTED"
        ],
        "example": "IN_PROGRESS"
      },
      "TicketItem": {
        "type": "object",
        "description": "A single audit trail entry recording an action performed on the ticket, such as a status transition, a note left by a user, or a file attachment.",
        "properties": {
          "timestamp": {
            "type": "integer",
            "format": "int64",
            "description": "Unix timestamp in milliseconds of when this item was recorded.",
            "example": "1777301746141"
          },
          "userId": {
            "type": "string",
            "description": "ID of the user who performed the action recorded by this item.",
            "example": "69ef57196e9f727fab42fcab"
          },
          "type": {
            "type": "string",
            "description": "Current lifecycle status of the ticket.",
            "$ref": "#/components/schemas/TicketStatus",
            "example": "STATUS_CHANGE"
          },
          "statusChange": {
            "description": "Details of the status transition. Populated only when `type` is `STATUS_CHANGE`, null otherwise.",
            "nullable": "true",
            "$ref": "#/components/schemas/TicketStatusChange"
          },
          "note": {
            "type": "string",
            "nullable": "true",
            "description": "Free-text note content. Populated only when `type` is `NOTE`, null otherwise."
          },
          "attachment": {
            "nullable": "true",
            "description": "Attached file object. Populated only when `type` is `ATTACHMENT`, null otherwise."
          }
        }
      },
      "Properties": {
        "type": "object",
        "description": "The set of properties providing additional details to the parent object.",
        "additionalProperties": {
          "type": "string"
        },
        "example": {
          "foo": "abc",
          "bar": "123"
        }
      },
      "TicketStatusChange": {
        "type": "object",
        "description": "Records a status transition on a ticket, capturing both the previous and the new status.",
        "properties": {
          "from": {
            "description": "The ticket status before the transition.",
            "$ref": "#/components/schemas/TicketStatus"
          },
          "to": {
            "description": "The ticket status after the transition.",
            "$ref": "#/components/schemas/TicketStatus"
          }
        }
      }
    },
    "responses": {
      "NotAuthenticated": {
        "description": "User not authenticated.",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "message": {
                  "type": "string",
                  "description": "The error response.",
                  "example": "User not authenticated"
                }
              }
            }
          }
        }
      },
      "NotAuthorized": {
        "description": "User not authorized.",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "message": {
                  "type": "string",
                  "description": "The error response.",
                  "example": "User not authorized"
                }
              }
            }
          }
        }
      },
      "NotFound": {
        "description": "Resource was not found.",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "message": {
                  "type": "string",
                  "description": "The error response.",
                  "example": "Resource not found"
                }
              }
            }
          }
        }
      },
      "ApiLimit": {
        "description": "API call rate limit exceeded.",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "message": {
                  "type": "string",
                  "description": "The error response.",
                  "example": "API call rate limit exceeded"
                }
              }
            }
          }
        }
      },
      "IntError": {
        "description": "Internal server error.",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "message": {
                  "type": "string",
                  "description": "The error response.",
                  "example": "Internal Server Error"
                }
              }
            }
          }
        }
      }
    },
    "securitySchemes": {
      "bearerAuth": {
        "type": "http",
        "scheme": "bearer"
      }
    }
  }
}
````